Return & Exchange
At DAILY LAB, customer satisfaction is always our top priority. All items will be closely inspected by our Quality Control Team before shipping. If you're not satisfied with your order, please feel free to contact us at firstname.lastname@example.org. We're glad to help with any issues.
We understand everyone's taste for fragrance differs. Please first try on the Fragrance Cards that come with your order before you unbox your product. If you don't like the scents you receive, it is possible to ask for a return/exchange.
Please note that product return is not acceptable once the product has been unpacked.
We practice a 30-day return policy, which means you could raise a return request within 30 days from the day your order is delivered according to the shipping record. To be eligible for a return, the product needs to be in original condition, which means your item must be unused and in the original packaging.
We do not accept return/refund request for the following items:
- Sale items.
- Items with non-returnable marks or with free gifts.
- Items are not in original condition or have been opened for use.
If you receive a defective/wrong item, please email us with photos or videos of the item during unboxing as proof and we offer free exchange or replacement once the item is confirmed as defective/wrong.
- Goods are classified as defective if they are received in damaged condition, or a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage or mishandling by customers are not considered to be defective.
- Once an exchange or replacement product is ordered, it is no longer possible to return an order.
Return / Exchange Process
Please email us at email@example.com to raise a return/exchange request. Any extra charges incurred in a return/exchange not due to our error (defective/wrong items) shall be borne by customers.
- Do not send packages directly back to any address. Once we approve a return/exchange of your purchase, a return address will be provided via email.
- Please take extra care to pack your return package properly to make sure they don't get damaged on the way. We're not liable for any returns that haven't arrived at our return address. Please use a delivery service with a tracking system to return the items and provide us with a tracking number.
We will take 1-3 business days to check the returned package once it arrives and notify you with the result. If it gets approved for a refund/ exchange, we will get it arranged and keep you notified.
RefundWe will take 3-5 business days to process the refund once we receive the returns and confirm it is in sellable condition. An email will be sent to notify you of the approval or rejection of your refund.
· Reimbursement of funds will be allocated back to the original form of payment used for purchase. The processing time varies between payment providers.
· We will not be liable for any losses incurred by handling fees charged by payment providers, or as a result of currency or exchange rates fluctuations.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your credit card / payment account again.
Then contact your payment provider. It may take some time before your refund is officially posted.
If you’ve done all of these and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
There will be a 15% charge and the shipping cost is non-refundable for items returned in the following cases:
- Any return or exchange not due to our error (defective/wrong items)
- Shipment return as a result of items unclaimed by customer
- Shipment return as a result of wrong shipping information provided by customer
In the above cases, a 15% charge and the shipping cost will be deducted from your refund.